Questions & Answers

Q: What is the Gluten-Free Mall®?

Since 1998 The Gluten-Free Mall® has offered hundreds of gluten-free items to on-line shoppers.

We at the Gluten-Free Mall® search high and low for excellent companies and products to add to our site. To be a part of the Gluten-Free Mall® each company must demonstrate their total commitment to high quality and excellent tasting gluten-free products. We are truly a "one-stop shop" for special dietary food products because you can order from hundreds of products in one simple, secure transaction!

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Q: What is the guaranteed shelf life on products?

Gluten Free Mall guarantees that any product you receive will have an expiration date that is at the minimum two weeks from the date the product is ordered. If you would like to know the specific expiration date of any given product or special circumstances require that you receive product that is dated a specified amount of time into the future, please contact our Customer Service Department for assistance.

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Q: Why should I shop at the Gluten-Free Mall®?

We offer you low product and shipping costs, and the convenience of being able to choose from hundreds of top selling gluten-free products and have them shipped directly to your door. Gluten Free Mall is also one of the only online retailers that ships frozen foods.

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Q: How will my order be sent to me and when will I receive it?

Food orders within the Continental US

We use UPS and USPS as our delivery service for dry food and vitamin orders. Frozen orders are shipped via UPS. Items will arrive in 2-10 days depending on your location. Frozen orders are shipped out Monday through Wednesday for same week delivery so that frozen packages do not sit over a weekend. If you place your order between Wednesday and Sunday your order will ship on the following Monday. Depending on where you live, frozen orders placed on Tuesdays may also have to wait until the following Monday to ship. When your order is shipped, a tracking number will be emailed to you and you can follow the status of your package by logging into your My Account

International orders and orders outside the Continental US

We ship all orders outside the Continental US via USPS Priority mail. These orders can take 1-6 weeks to arrive depending on where you live. Frozen items CANNOT be shipped outside the Continental US.

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Q: How can I get my order in time for the holiday?

Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday. If you are concerned with receiving product by a specific date, please contact Customer Service to confirm delivery dates and availability.

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Q: Can I get a printed catalog of products?

You can find our entire, up-to-date catalog right here on our Internet site. We add so many new products every week that a printed catalog would be outdated by the time it was finished.

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Q: What if I forget my password?

Just click here and follow the directions.

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Q: How does the Gluten-Free Mall® handle shipping charges?

  • Free Shipping for dry orders over $39 (Continental US ONLY)
  • Flat Rate Shipping Fee of $9 for orders under $39 (Continental US ONLY)
  • All orders outside the Continental US pay actual shipping charges
  • All frozen orders pay actual shipping charges

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Q: Does The Gluten-Free Mall® ship internationally?

Yes - We ship all international orders via USPS. All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees, and your government may collect such fees from you upon delivery--should you refuse to pay these fees you will not get your order but will still have to pay for it--we will not process a refund if you refuse delivery of your package.

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Q: How do I pay for my order?

A: When you are done shopping and are in the check out process you will be asked to enter your American Express, Visa, MasterCard or Discover Card, OR you can select Paypal to pay for the order.

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Q: Is it safe to pay for my order with a credit card? (see our Privacy Policy)

A: Yes. Your private information is safe at The Gluten-Free Mall. For your security our site will not store your credit card information.

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Q: Will my personal information remain confidential?

A: Yes. The Gluten-Free Mall® will not sell or distribute any of your personal information to anyone. For your security our site will not store your credit card information. See our Privacy Policy for more information on this topic.

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Q: Trouble ordering? - HELP!

Most problems encountered by our shoppers turn out to be caused by outdated browsers, and this is especially true for anyone who gets an error message when they try to check out. SSL certificates in browsers periodically expire and it is necessary to upgrade your browser with the latest version if this happens. You can download the latest version of your browser for free via the Internet. We recommend that you use FireFox, Google Chrome, or Microsoft Internet Explorer to place your order. Be sure that your browser or fire wall are not set to block cookies, which our site uses to communicate with your computer. Please try your order again and let us know if you have any trouble.

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Q: Are the products sold on the Gluten-Free Mall® guaranteed?

The Gluten-Free Mall® guarantees its products against:

1. Damaged during shipment;
2. Lapsed expiration date by the time a product is received;
3. Spoiled or otherwise defective products.

To get pre-authorization for a return send an e-mail.

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Q: How do I return a product?

For the safety of all Gluten-Free Mall® customers we do not re-sell returned food items, regardless of their condition, therefore all sales at The Gluten-Free Mall® are final.

The Gluten-Free Mall® only accepts pre-authorized returns for the following reasons:

1.The item was damaged during shipment;
2. The item's expiration date lapsed by the time it was received;
3. The item has spoiled or is otherwise defective.

Ingredients for all foods sold at The Gluten-Free Mall® are posted on each product's page, and it is a customer's responsibility to read and understand them, and to select only those items that are safe for their specific diet. The gluten-free status and any other claim regarding the ingredients of any product sold at The Gluten-Free Mall® are made solely by the manufacturer.

To get pre-authorization for a return send an e-mail.

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Q: Gift Voucher Issues

Please see our Gift Voucher FAQ if you have any problems buying, sending or using our Gift Vouchers.

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Q: How can I use a Purchase Order Number (PO#) to shop?

Simply Create An Account on our site and go to your "My Account " area--once inside you will see a link to an Online Credit Application. Fill this out and allow us 1-2 weeks to process it. If you qualify for a PO Account you will be able to make purchases on our site using a PO Number and we will bill you with Net 30 terms.

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Q: How can I set up a wholesale account?

We offer wholesale pricing through our parent company, Garden Spot Foods. For more information on pricing and minimums, please contact our Sales Representatives at:

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Q: Company Contact Information

Note: Customers who created an account and want to check the status of their order can simply log in to our site to track their order.

Customer Service: E-mail Us (Recommended) or call Toll Free (866) 575-3720 (Questions about an existing order, our products, order problems, etc.)

Order Line (toll free): (866) 575-3720 (8AM to 4:30PM EST, M-F excluding holidays).

All orders ship from our central warehouse location in Pennsylvania.

Gluten-Free Mall®
191 Commerce Drive
New Holland, PA 17557
Tel: Toll Free (866) 575-3720
Fax: (717) 351-5642

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