Purchase Policy

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The Gluten-Free Mall® Purchase Policy

All Items:

  • For the safety of all customers we do not re-sell returned food items, regardless of their condition, therefore all sales are final.
  • Delivery Address Change: UPS charges $12 for address corrections. We apply this to your order should you require such a change.
  • Product Ingredients: Ingredients for all foods sold at The Gluten-Free Mall® are posted on each product's page, and it is a customer's responsibility to read and understand them, and to select only those items that are safe for their specific diet. The gluten-free status and any other claim regarding the ingredients of any product sold at The Gluten-Free Mall® are made solely by the manufacturer.
  • Chocolate Items: Please be aware that are no responsible for melted chocolate being shipped during warmer months. We have procedures in place to try to keep chocolate from melting (ice packs, specific shipping days), but cannot guarantee that your chocolate will stay solid during transit. Thank you. 
  • Product Returns: We only accept pre-authorized returns for the following reasons (a digital image of the item(s) or the return of the remaining item(s) at our expense may be required, and any product defect or order issue must be reported within 7 days of the receipt of your order):
    1. The item was damaged during shipment, has spoiled, or is otherwise defective;
    2. The item's “Best When Used By” date lapsed by the time it was received;
    3. The item's description on our Web site was inaccurate.