Gluten-Free Mall Shipping Information

 

NEW FROZEN SHIPPING RATES:
(only applies to orders shipped within the Continental US)

  • FREE SHIPPING now applies to frozen orders over $59 or more.
  • FLAT RATE SHIPPING of $19 applies to all frozen order under $59.
  • Free Shipping and Flat Rate Shipping will be shipped using UPS GROUND.

    Please see
    2)FROZEN ORDERS for more details:

 

Shipping Policy:

It is our goal to ensure that you receive your order accurately, quickly and in excellent condition.

  • All orders are shipped from our warehouse location in Pennsylvania.
  • All sales on the Gluten-Free Mall are final once they have been processed and shipped.
  • Ingredients for all foods sold on the Gluten-Free Mall are listed on each product page. It is the customers' responsibility to read and understand them, and to select only those items that are safe given their specific dietary needs or restrictions.
  • Tracking numbers will be emailed to you on the day your order ships. It is your responsibility to receive the package on the first delivery attempt.

1) DRY ORDERS:

  • All orders are processed the following business day.
  • All dry orders within the Continental US are shipped UPS Ground.
  • All orders outside the Continental US are shipped using only the US Postal Service.
  • FREE SHIPPING applies to DRY orders over $39 within the Continental US.
  • A FLAT RATE of $9 applies to DRY orders under $39 within the Continental US.
  • Expedited shipping options are available for DRY orders only. Live expedited shipping quotes are available to you during check out.

For Chocolate Items: Please be aware that are no responsible for melted chocolate being shipped during warmer months. We have procedures in place to try to keep chocolate from melting (ice packs, specific shipping days), but cannot guarantee that your chocolate will stay solid during transit. Thank you. 

2) FROZEN ORDERS:

  • Frozen orders are shipped in Insulated cooler boxes with dry ice to maintain product integrity.
  • Frozen shipping is determined by the UPS transit time schedule and is designed to ensure that product arrives in excellent condition. To ensure product remains frozen solid during transit, these orders are shipped to be delivered within the same week to avoid sitting idle over a weekend.
  • FREE SHIPPING applies to FROZEN orders over $59 within the Continental US.
  • A FLAT RATE of $19 applies to FROZEN orders under $59 within the Continental US.
  • Frozen orders ship Monday through Thursday dependent on transit times.
  • All Frozen orders must arrive at destination within 3 business days. Only applicable shipping options will show at checkout to ensure product arrives within 3 days.
  • Frozen orders cannot be shipped outside the Continental US, including Alaska and Hawaii.
  • Dry products cannot be shipped in the same box with the frozen products.

3) DRY FROZEN ORDERS:

  • If you are located within a two-day transit time of Pennsylvania, you do have the option to have select frozen bread items shipped dry.
  • Eligible items will have two item listings. The dry item will be listed as GFD, and the frozen will be listed as GFF and have (FROZEN) in the item title.
  • If you have opted to ship a frozen bread item as a DRY product, your order may not ship until the following Monday depending on the transit times. We want to ensure that you are receiving product in the best condition possible.

4) INTERNATIONAL ORDERS:

  • These orders are shipped via US Postal Service (and will receive a live shipping quote during checkout).
  • Transit times are not guaranteed. 
  • All items entering a foreign country are subject to customs inspections and assessment of duties, taxes and fees. Please be aware that your government may collect such fees from you upon delivery. Should you refuse such fees, you will not be entitled to a refund.

5) HOLIDAY DELIVERY:

  • Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday. If you are concerned with receiving product by a specific date, please contact Customer Service to confirm delivery dates and availability.

Undeliverable Packages:

  • If your order is returned to us as undeliverable a credit will be given for the product amount only. Shipping fees will not be refunded. If you would like to have your order reshipped to you, we reserve the right to charge you the shipping fees to redeliver your package.