How to Shop The Gluten-Free Mall®
The Gluten-Free Mall® is dedicated to providing our customers with the best online shopping experience in gluten-free foods. Learn more about some of the ways that we make your shopping experience convenient and rewarding.
Shipping For Dry And Frozen Foods
The Gluten-Free Mall® ships all orders from our warehouse location in Pennsylvania. Since we ship both dry and frozen food items, we have separate shipping policies for both types of orders, in addition to orders that combine dry and frozen items. Learn more about each policy below.
Dry Orders
Items starting with GFD (Gluten-Free Dry) are dry products that are shipped in a normal box with no temperature controls. Any orders consisting of dry products under $59 ship at a flat rate of $15 within the Continental U.S. Dry product orders over $59 ship for free!
Frozen Orders
Frozen Shipping applies products with an item number starting with “GFF”, or Gluten-Free Frozen. Frozen orders are shipped in insulated cooler boxes with dry ice to maintain product integrity. Frozen shipping is determined by the FedEx transit time schedule and is designed to ensure that product arrives in excellent condition. To ensure product remains frozen solid during transit, these orders are shipped to be delivered within the same week to avoid sitting idle over a weekend.West Coast Orders: A FLAT RATE of $79 applies to Frozen orders shipping the following states: Arizona, Arkansas, California, Colorado, Florida, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming
Frozen orders ship Monday through Thursday dependent on transit times.
All Frozen orders must arrive at destination within 3 business days. Only applicable shipping options will show at checkout to ensure product arrives within 3 days.
Frozen orders cannot be shipped outside the Continental US, including Alaska and Hawaii.
Dry products cannot be shipped in the same box with the frozen products.
Additional Shipping Information
When placing your order, here are a few more things to keep in mind about shipping:
- International Orders: Only dry products can be shipped internationally. These orders are shipped via the US Postal Service. Note that all items entering a foreign country are subject to customs inspections and assessment of duties, taxes and fees. Please be aware that your government may collect such fees from you and upon delivery. Should you refuse such fees, you will not be entitled to a refund.
- Holiday Delivery: Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday. If you are concerned with receiving product by a specific date, please contact Customer Service to confirm delivery dates and availability.
- Undeliverable Packages: If your order is returned to us as undeliverable, credit will only be given for the product amount. Shipping fees will not be refunded. If you would like to have your order reshipped to you, we reserve the right to charge you the shipping fees to redeliver your package.
The Gluten-Free Mall® Product Badges
While The Gluten-Free Mall® guarantees all products are gluten-free, we also carry items that are compliant with other diets, such as vegan, keto, raw, and paleo. To make shopping easier, The Gluten-Free Mall® has a badge system to help you quickly identify which items meet your dietary needs. You can see an example of our product badge system below.
The Gluten-Free Mall Rewards Points
To thank you for your support, we want to give something back. That's where our Reward Point Program comes in! You can earn Gluten-Free Mall reward points to apply toward your purchases. Points can be earned in a number of ways, and each point that you earn is worth $.10. That means every 100 points earned is a $10 credit!
You can start earning points by creating an account with The Gluten-Free Mall! When you set up an account on our website, you’ll earn 50 points to help start you on your way to more savings!
How To Earn Reward Points
Everyone shopping on The Gluten-Free Mall is eligible to earn reward points! There are three ways you can earn points:
Shopping
That’s right! Just by shopping at The Gluten-Free Mall, you can earn points to apply toward future purchases. Customers earn one (1) point for every $1 they spend, including on products that are discounted. Points are awarded based on pre-tax and pre-shipping subtotals.
Referrals
You can earn reward points by sharing our site with a friend! When a friend that you refer places an order on our site, there will be a place in the checkout process (on the payment method page) where they can enter your email address as the person who referred them. Once they submit their order, your account will be awarded 50 points.
Product Reviews
We want to provide the most helpful shopping experience for our customers. Part of creating that helpful experience means hearing from you - the customer! You can earn reward points by sharing constructive feedback on the products you purchase.
Product reviews assist us in improving our offerings and services to provide you with the best options. Each thoughtful review will be awarded 10 points. To receive reward points, your reviews must be approved by The Gluten-Free Mall. With that in mind, we look for reviews that are:
- Original and for products purchased from The Gluten-Free Mall
- Concise and speaking directly to the quality of the product
- Truthful with objective feedback that’s relevant to the product
- Free of spam or advertising
Upon approval of your review, 10 points will be added to your account.
Contacting The Gluten-Free Mall
If you have any questions about shopping at The Gluten-Free Mall, our Customer Service team is happy to assist you! Contact us online or give us a call at 1-866-575-3720.