General FAQ

What is The Gluten-Free Mall®?

Since 1998 The Gluten-Free Mall® has offered hundreds of gluten-free items to on-line shoppers.

We at The Gluten-Free Mall® search high and low for excellent companies and products to add to our site. To be a part of The Gluten-Free Mall® each company must demonstrate their total commitment to high quality and excellent tasting gluten-free products. We are truly a "one-stop shop" for special dietary food products because you can order from hundreds of products in one simple, secure transaction!

What is the guaranteed shelf life on products?

The Gluten-Free Mall® guarantees that any product you receive will have an expiration date that is at the minimum two weeks from the date the product is ordered. If you would like to know the specific expiration date of any given product or special circumstances require that you receive product that is dated a specified amount of time into the future, please contact our Customer Service Department for assistance.

What is celiac disease?

Celiac disease, also known as gluten intolerance, is a genetic disorder that affects 1 in 133 Americans. Symptoms of celiac disease can range from the classic features, such as diarrhea, weight loss, and malnutrition, to latent symptoms such as isolated nutrient deficiencies but no gastrointestinal symptoms. The disease mostly affects people of European (especially Northern European) descent, but recent studies show that it also affects Hispanic, Black and Asian populations as well. Those affected suffer damage to the villi (shortening and villous flattening) in the lamina propria and crypt regions of their intestines when they eat specific food-grain antigens (toxic amino acid sequences) that are found in wheat, rye, and barley. Oats have traditionally been considered to be toxic to those who have celiac disease, but recent scientific studies have shown otherwise. More information on celiac disease can be found by visiting www.Celiac.com

Why should I shop at The Gluten-Free Mall®?

We offer you low product and shipping costs, and the convenience of being able to choose from hundreds of top selling gluten-free products and have them shipped directly to your door. The Gluten-Free Mall® is also one of the only online retailers that ships frozen foods.

What is the smart way to shop and save money at The Gluten-Free Mall®?

All items are shipped from our centrally located Pennsylvania warehouse. We offer you everyday low prices, great specials, and the convenience of having your order shipped (with a tracking number for food items) directly to your door.
SAVE MORE MONEY by shopping on our GFM Specials page.
Bulk purchase discounts: Buy 10 or more of same item & get 10% off!
Earn and Redeem Points

How will my order be sent to me and when will I receive it?

Food orders within the Continental US

DRY Shipping:

Dry Shipping applies to products with an item number starting with “GFD”, or Gluten-Free Dry.
FREE Shipping applies to DRY orders totaling over $59 within the Continental US.
A Flat Rate of $15 applies to any dry order totaling less than $59 within the Continental US.
Dry orders are shipped using FedEx Home Delivery (Ground) unless an expedited shipping method is selected at check out.
All orders outside the Continental US are shipped Priority Mail via the US Postal Service.
For Chocolate Items: Please be aware that are no responsible for melted chocolate being shipped during warmer months. We have procedures in place to try to keep chocolate from melting (ice packs, specific shipping days), but cannot guarantee that your chocolate will stay solid during transit. Thank you.

FROZEN Shipping:

Frozen Shipping applies products with an item number starting with “GFF”, or Gluten-Free Frozen.
Frozen orders are shipped in insulated cooler boxes with dry ice to maintain product integrity.
Frozen shipping is determined by the FedEx transit time schedule and is designed to ensure that product arrives in excellent condition. To ensure product remains frozen solid during transit, these orders are shipped to be delivered within the same week to avoid sitting idle over a weekend.
East Coast Orders: A FLAT RATE of $29 applies to Frozen orders shipping to the following States: Alabama, Connecticut, DC, Delaware, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New York, New Jersey, New Hampshire, Ohio, Pennsylvania, Rhode Island, North Carolina, South Carolina, Tennessee, Vermont, Virginia, Wisconsin, West Virginia
West Coast Orders: A FLAT RATE of $79 applies to Frozen orders shipping the following states: Arizona, Arkansas, California, Colorado, Florida, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming
Frozen orders ship Monday through Thursday dependent on transit times.
All Frozen orders must arrive at destination within 3 business days. Only applicable shipping options will show at checkout to ensure product arrives within 3 days.
Frozen orders cannot be shipped outside the Continental US, including Alaska and Hawaii.
Dry products cannot be shipped in the same box with the frozen products.

DRY/FROZEN Orders:

Dry/Frozen orders use the shipping methods as the Dry orders.
If you are located within a two-day transit time of New York, you do have the option to have select frozen bread items shipped dry.
Eligible items will have two item listings. The dry item will be listed as GFD, and the frozen will be listed as GFF and have (FROZEN) in the item title.
If you have opted to ship a frozen bread item as a DRY product, your order may not ship until the following Monday depending on the transit times. We want to ensure that you are receiving product in the best condition possible.

When your order is shipped, a tracking number will be emailed to you and you can follow the status of your package by logging into your My Account

International orders and orders outside the Continental US

We ship all orders outside the Continental US via USPS Priority mail. These orders can take 1-6 weeks to arrive depending on where you live. Frozen items CANNOT be shipped outside the Continental US.

How can I get my order in time for the holiday?

Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday. If you are concerned with receiving product by a specific date, please contact Customer Service to confirm delivery dates and availability.

Do I need to register to shop?

In most cases you do not need to Create An Account to check out. If you do Create An Account you will be able to log in and track your order, view past order, re-order past orders, and much more--which is why we advise you to Create An Account. For your security our site will not store your credit card information. Some of our products do require you to Create An Account for example to purchase or use a Gift Certificate you must do so.

Can I get a printed catalog of products?

You can find our entire, up-to-date catalog right here on our Internet site. We add so many new products every week that a printed catalog would be outdated by the time it was finished.

What if I forget my password?

Just click here and follow the directions.

How does The Gluten-Free Mall® handle shipping charges?

Free Shipping for dry orders over $59 (Continental US ONLY)
Flat Rate Shipping Fee of $15 for orders under $59 (Continental US ONLY)
All orders outside the Continental US pay actual shipping charges
East Coast Orders: A FLAT RATE of $29 applies to Frozen orders shipping to the following States: Alabama, Connecticut, DC, Delaware, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New York, New Jersey, New Hampshire, Ohio, Pennsylvania, Rhode Island, North Carolina, South Carolina, Tennessee, Vermont, Virginia, Wisconsin, West Virginia
West Coast Orders: A FLAT RATE of $79 applies to Frozen orders shipping the following states: Arizona, Arkansas, California, Colorado, Florida, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming

Does The Gluten-Free Mall® ship internationally?

We ship all international orders via USPS. All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees, and your government may collect such fees from you upon delivery--should you refuse to pay these fees you will not get your order but will still have to pay for it--we will not process a refund if you refuse delivery of your package. International orders are limited to dry foods only.

How do I pay for my order?

When you are done shopping and are in the check out process you will be asked to enter your American Express, Visa, MasterCard or Discover Card, OR you can select PayPal to pay for the order.

Is it safe to pay for my order with a credit card?

Yes. Your private information is safe at The Gluten-Free Mall. For your security our site will not store your credit card information. Privacy Policy

Will my personal information remain confidential?

Yes. The Gluten-Free Mall® will not sell or distribute any of your personal information to anyone. For your security our site will not store your credit card information.

Are the products sold on The Gluten-Free Mall® guaranteed?

The Gluten-Free Mall® guarantees its products against:

Damaged during shipment;
Lapsed expiration date by the time a product is received;
Spoiled or otherwise defective products.

To get pre-authorization for a return send an e-mail.

How do I return a product?

For the safety of all Gluten-Free Mall® customers we do not re-sell returned food items, regardless of their condition, therefore all sales at The Gluten-Free Mall® are final.

The Gluten-Free Mall® only accepts pre-authorized returns for the following reasons:

The item was damaged during shipment;
The item's expiration date lapsed by the time it was received;
The item has spoiled or is otherwise defective.

Ingredients for all foods sold at The Gluten-Free Mall® are posted on each product's page, and it is a customer's responsibility to read and understand them, and to select only those items that are safe for their specific diet. The gluten-free status and any other claim regarding the ingredients of any product sold at The Gluten-Free Mall® are made solely by the manufacturer.