General FAQ

Since 1998 The Gluten-Free Mall® has offered hundreds of gluten-free items to on-line shoppers.

We at the Gluten-Free Mall® search high and low for excellent companies and products to add to our site. To be a part of the Gluten-Free Mall® each company must demonstrate their total commitment to high quality and excellent tasting gluten-free products. We are truly a "one-stop shop" for special dietary food products because you can order from hundreds of products in one simple, secure transaction!

Gluten Free Mall guarantees that any product you receive will have an expiration date that is at the minimum two weeks from the date the product is ordered. If you would like to know the specific expiration date of any given product or special circumstances require that you receive product that is dated a specified amount of time into the future, please contact our Customer Service Department for assistance.

Celiac disease, also known as gluten intolerance, is a genetic disorder that affects 1 in 133 Americans. Symptoms of celiac disease can range from the classic features, such as diarrhea, weight loss, and malnutrition, to latent symptoms such as isolated nutrient deficiencies but no gastrointestinal symptoms. The disease mostly affects people of European (especially Northern European) descent, but recent studies show that it also affects Hispanic, Black and Asian populations as well. Those affected suffer damage to the villi (shortening and villous flattening) in the lamina propria and crypt regions of their intestines when they eat specific food-grain antigens (toxic amino acid sequences) that are found in wheat, rye, and barley. Oats have traditionally been considered to be toxic to celiacs, but recent scientific studies have shown otherwise. More information on celiac disease can be found by visiting www.Celiac.com

We offer you low product and shipping costs, and the convenience of being able to choose from hundreds of top selling gluten-free products and have them shipped directly to your door. Gluten Free Mall is also one of the only online retailers that ships frozen foods.

  • All items are shipped from our centrally located Pennsylvania warehouse. We offer you everyday low prices, great specials, and the convenience of having your order shipped (with a tracking number for food items) directly to your door.
  • SAVE MORE MONEY by shopping on our GFM Specials page.
  • Bulk purchase discounts: Buy 10 or more of same item & get 10% off!
  • Earn and Redeem Points

Food orders within the Continental US

We use UPS and USPS as our delivery service for dry food and vitamin orders. Frozen orders are shipped via UPS. Items will arrive in 2-10 days depending on your location. Frozen orders are shipped out Monday through Wednesday for same week delivery so that frozen packages do not sit over a weekend. Frozen orders are charged actual freight and are quoted at time of check out. Charges on frozen orders are based on delivery zip code and items ordered. If you place your order between Wednesday and Sunday your order will ship on the following Monday. Depending on where you live, frozen orders placed on Tuesdays may also have to wait until the following Monday to ship. When your order is shipped, a tracking number will be emailed to you and you can follow the status of your package by logging into your My Account

International orders and orders outside the Continental US

We ship all orders outside the Continental US via USPS Priority mail. These orders can take 1-6 weeks to arrive depending on where you live. Frozen items CANNOT be shipped outside the Continental US.

Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday. If you are concerned with receiving product by a specific date, please contact Customer Service to confirm delivery dates and availability.

In most cases you do not need to Create An Account to check out. If you do Create An Account you will be able to log in and track your order, view past order, re-order past orders, and much more--which is why we advise you to Create An Account. For your security our site will not store your credit card information. Some of our products do require you to Create An Account for example to purchase or use a Gift Certificate you must do so.

You can find our entire, up-to-date catalog right here on our Internet site. We add so many new products every week that a printed catalog would be outdated by the time it was finished.

  • Free Shipping for dry orders over $39 (Continental US ONLY)
  • Flat Rate Shipping Fee of $9 for orders under $39 (Continental US ONLY)
  • All orders outside the Continental US pay actual shipping charges
  • Frozen orders are charged actual freight, based on products ordered along with destination zip code

We ship all international orders via USPS. All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees, and your government may collect such fees from you upon delivery--should you refuse to pay these fees you will not get your order but will still have to pay for it--we will not process a refund if you refuse delivery of your package. International orders are limited to dry foods only.

When you are done shopping and are in the check out process you will be asked to enter your American Express, Visa, MasterCard or Discover Card, OR you can select Paypal to pay for the order.

Yes. Your private information is safe at The Gluten-Free Mall. For your security our site will not store your credit card information. Privacy Policy

Yes. The Gluten-Free Mall® will not sell or distribute any of your personal information to anyone. For your security our site will not store your credit card information.

The Gluten-Free Mall® guarantees its products against:

  • Damaged during shipment;
  • Lapsed expiration date by the time a product is received;
  • Spoiled or otherwise defective products.

To get pre-authorization for a return send an e-mail.

For the safety of all Gluten-Free Mall® customers we do not re-sell returned food items, regardless of their condition, therefore all sales at The Gluten-Free Mall® are final.

The Gluten-Free Mall® only accepts pre-authorized returns for the following reasons:

  • The item was damaged during shipment;
  • The item's expiration date lapsed by the time it was received;
  • The item has spoiled or is otherwise defective.

Ingredients for all foods sold at The Gluten-Free Mall® are posted on each product's page, and it is a customer's responsibility to read and understand them, and to select only those items that are safe for their specific diet. The gluten-free status and any other claim regarding the ingredients of any product sold at The Gluten-Free Mall® are made solely by the manufacturer.

To get pre-authorization for a return send an e-mail.

Please see our Gift Certificate FAQ if you have any problems buying, sending or using our Gift Certificate.

We offer wholesale pricing through our parent company, Garden Spot Foods. For more information on pricing and minimums, please contact our Sales Team

at: info@gardenspotfoods.com

Note: Customers who created an account and want to check the status of their order can simply log in to our site to track their order.

Customer Service: E-mail Us (Recommended) or call Toll Free (866) 575-3720 (Questions about an existing order, our products, order problems, etc.)

Order Line (toll free): (866) 575-3720 (8AM to 4:30PM EST, M-F excluding holidays).

All orders ship from our central warehouse location in Pennsylvania.

The Gluten-Free Mall®
191 Commerce Drive
New Holland, PA 17557
Tel: Toll Free (866) 575-3720