Gift Certificate FAQ
Note: You must create an account on our site in order to purchase or use Gift Certificates.
To send a Gift Certificate that you have purchased you need to log back in after the purchase has been made, then you will see the voucher amount in your shopping cart (top right of web page), and a link to the "Send Gift Certificate Page." When you send a Gift Certificate, you need to specify the following:
The name of the person to whom you are sending the Gift Certificate.
The email address of the person to whom you are sending the Gift Certificate.
The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.)
A short message which will appear in the email.
Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
Note: You must create an account on our site in order to purchase or use Gift Certificates.
If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear, just check it: "Tick to use Gift Certificate balance" then click the "Continue" button (not the "Redeem" button). This will apply the funds in your Gift Certificate Account to your order. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in you Gift Certificate Account for the future.
Note: You must create an account on our site in order to purchase or use Gift Certificates.
If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The E-mail will also contain the Gift Certificate Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.
- By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. you will the be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.
- During the checkout process, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Certificate account. You Can then use the amount to purchase any item from our store.
For any queries regarding the Gift Certificate System, please Contact Us. Please make sure you give as much information as possible in the email.