It is our goal to ensure that you receive your order accurately, quickly and in excellent condition.
- All orders are shipped from our warehouse location in Pennsylvania.
- All sales on the Gluten Free Mall are final once they have been processed and shipped.
- Ingredients for all foods sold on the Gluten Free Mall are listed on each product page. It is the customers' responsibility to read and understand them, and to select only those items that are safe given their specific dietary needs or restrictions.
- Tracking numbers will be emailed to you on the day your order ships. It is your responsibility to receive the package on the first delivery attempt. Please note that Saturday delivery via UPS is not available.
1) DRY ORDERS:
- Dry orders are processed Monday-Friday on the morning after the order is placed.
- All dry orders within the Continental US are shipped UPS Ground or US Postal Service depending on the weight.
- All orders outside the Continental US are shipped using only the US Postal Service.
- FREE SHIPPING applies to DRY orders over $39 within the Continental US.
- A FLAT RATE of $9 applies to DRY orders under $39 within the Continental US.
- Shipping rates for all orders outside of the Continental US are quoted at the time of checkout.
- Expedited shipping options are available for DRY orders only. Live expedited shipping quotes are available to you during check out.
2) FROZEN ORDERS:
- Frozen orders are shipped in Insulated cooler boxes with dry ice to maintain product integrity.
- Frozen shipping is determined by the UPS transit time schedule and is designed to ensure that product arrives in excellent condition. To ensure product remains frozen solid during transit, these orders are shipped to be delivered within the same week to avoid sitting idle over a weekend.
- Shipping rates for all frozen orders are quoted at the time of checkout.
- Frozen orders ship Monday through Thursday dependent on transit times.
- All Frozen orders must arrive at destination within 3 business days. Only applicable shipping options will show at checkout to ensure product arrives within 3 days.
- Free Shipping and Flat Rate Shipping options do NOT apply to frozen orders.
- Frozen orders cannot be shipped outside the Continental US, including Alaska and Hawaii.
- Dry products cannot be shipped in the same box with the frozen products.
3) INTERNATIONAL ORDERS:
- These orders are shipped via US Postal Service.
- Transit times are not guaranteed.
- All items entering a foreign country are subject to customs inspections and assessment of duties, taxes and fees. Please be aware that your government may collect such fees from you upon delivery. Should you refuse such fees, you will not be entitled to a refund.
4) HOLIDAY DELIVERY:
- Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday. If you are concerned with receiving product by a specific date, please contact Customer Service to confirm delivery dates and availability.
- If your order is returned to us as undeliverable a credit will be given for the product amount only. Shipping fees will not be refunded. If you would like to have your order reshipped to you, we reserve the right to charge you the shipping fees to redeliver your package.